Returns & Exchanges
At SCENTUK, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy, you can return your unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log in to your SCENTUK account and select the order you wish to return, or contact our customer support team with your order number to request a return authorization.
Prepare the Package
Carefully pack the items in their original, unopened packaging and include the printed return slip to ensure your request is processed accurately.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing